Articles
The latest collection articles and topics impacting the industry
At Americollect, we are dedicated to being a resource where you can obtain collections articles and information on all the latest topics impacting the industry.

Three Years of Web Chat at Americollect
Shawn Gretz,President “Can’t I just text you?”…. asked our 14 year-old babysitter. It is not surprising she would ask us this question according to a recent

The Last Resort
Shawn Gretz,President “The Last Resort” is a saying that describes the only option left on the table. It is when everything else has failed. It

Mr. ROBOto
Shawn Gretz,President “The problem is plain to see, too much technology. Machines to save our lives, Machines de-humanize.” Thank you Styx for the wonderful lyrics

A Tale of Two Early Outs
Nick McLaughlin,Ridiculously Nice Sales and Business Development It was the best of plans, it was the worst of plans, it was the age of rising

501r Questions and Answers
Shawn Gretz, President Our charity program offers a partial discount or full write-off based on the current Federal Poverty Guidelines. If a patient is approved

Least Sophisticated Consumer
Shawn Gretz,VP of Ridiculously Nice Sales I love TED talks. A recent one by Rutger Bregman titled, “Poverty Isn’t a Lack of Character; It’s a Lack

No More Hospital-Based Imaging Says Anthem
Nick McLaughlin, Ridiculously Nice Sales The Patient Experience is #1 on our list of priorities. It seems that may not be the case for Indianapolis-based

What AR “Legacy” will you leave behind?
Shawn Gretz,VP of Ridiculously Nice Sales “Can you work my old AR to clean up my legacy system?” It is common for Americollect to receive this

Transition from Patient Billing To Guarantor Billing
Chelsea Shopodock,Ridiculously Nice Client Relations Most healthcare billing systems are great at combining bills from different encounters on a patient or account basis. However, a

Emergency Room for Non-Emergent Problem
Shawn Gretz, Ridiculously Nice Vice President of Sales Blue Cross and Blue Shield (BCBS) is no longer paying for the boy who cried wolf in four

TCPA Language – Are your contracts updated?
Joelle Mark, Ridiculously Nice Compliance Officer The Telephone Consumer Protection Act puts restrictions on how we are able to contact consumers to collect on your accounts. Some

“Why Are Medical Bills So Confusing?”
Shawn Gretz,Ridiculously Nice Vice President of Sales This is a question that the US Department of Health and Human Services (HHS) decided to tackle when