Collections - the Ridiculously Nice way!
Ridiculously Nice Collections. It’s more than just a phrase at Americollect, it’s how we treat everyone every time we interact with them – from you and your staff to the patients you treat, and it’s been that way since the beginning in 1964.
In 1999, Kenlyn Gretz purchased Americollect
after spending 11 years as the company’s Collection Manager. Since taking over
the small, 12-employee agency, the Americollect team has grown to over 340
members that serve more than 120 hospitals and 7,000 physicians.
In 2019, Shawn Gretz and Luke Check started
their journey down the succession plan of Americollect to take over ownership
of Americollect. Each started with the company while in college doing odds and
ends for the organization and have become leaders in the organization in their
own right through similar but different paths.
Americollect’s team members have ranked us as
a Best Place To Work In Collections 14 out of 15 years, in large part because
of our Ridiculously Nice approach.
Americollect staff mainly reside in the
general vicinity of Manitowoc, Wisconsin.
No matter where we are collecting from, we
are consistently collecting more than other agencies by doing one thing
different – being RIDICULOUSLY NICE. How do we know this approach works? Our
clients are surveyed using the Net Promoter Score (Referral Score) and we have
received a score of 72 for clients who are eager to refer us, which is higher
than Harley Davidson, Apple, Costco and Kohl’s. Our client retention rate is
Our dialogue is a patient-friendly approach,
and our friendly staff consistently draw compliments from patients and clients
alike. Our clients are impressed with our flexibility and with the suite of
options we offer. We continually grow with our clients and are ready for the
challenge of change.