Radiology Collections

rbma_logoRadiology Expertise

Radiology collections are the most complex type of healthcare collection. In many cases, patients are getting a bill from a physician or company they have never heard of!

Americollect US Map

Americollect has physician group clients in each of the GREEN states.

With over 70 radiology clients ranging from California to New Jersey, our collectors are comfortable educating the patients. We earn the patients respect which leads to an easier collection call.

We are members of RBMA and represent our support through our exhibitions at the RBMA Fall Conference and RBMA Summit each year.

We have never been fired by a single radiology group! Here are just nine reasons why Americollect consistently impresses our radiology clients:

  • Ridiculously Nice Patient Treatment – Some agencies are nice. Americollect is ridiculously nice. The average person in collections has 11 other accounts in collections. Patients choose who they want to pay. It’s amazing how “NICE collects MORE.” Our dialogue controls responses, creates buy-in, and lessens complaints. This equals increased collections, and eliminates complaints.
    Technology – We do what other agencies cannot. Electronic Listings, 835 Remittance, and Easy Reconcilation.
  • Small Balance Sophistication – We train patients that all balances require payments and not just with letters, but with phone attempts too.
  • RBMA Conference Attendance – We want to stay educated on current trends.
    Certified Revenue Cycle Specialist (CRCS)- Insurance Team – Captures payments other agencies miss.
  • Scrubs – Americollect scrubs accounts for bankruptcy prior to working accounts to protect our clients.
  • Letter Series – Americollect sends statements to collect accounts.
  • Scoring – Americollect prioritizes work events on accounts by scoring.
  • Team Dialing with Dedicated Specialists– The most effective way to collect an account is on a phone call. Americollect utilizes a predictive dialer to increase efficiency to make phone attempts to discuss payment terms.  All phone calls are recorded. Local Touch caller ID displays a local number depending upon where a patient lives. Toll free numbers are provided to the patient for convenience.
  • Skip Tracing – We search thousands of patients daily to find new contact information.
  • Legal Team – Our team recovers over 80% of accounts we take a judgment on.
  • Happy Collectors – Our turnover rate is less than the industry average.
  • Denial Management – Certified Revenue Cycle Specialist (CRCS) denial review.
  • Compliance – Americollect complies with each client’s mission, vision, HIPAA policies and procedures. All team members are HIPAA compliant and receive annually training. We are also compliant with FCRA, FDCPA, and all local and state regulations.

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