Company-specific and statutory regulations
Americollect aims to succeed in the competitive arena by being innovative, quality-driven, reliable and fair. This means complying with both company-specific and statutory regulations. We understand the importance of working with a compliant business partner which is why we have invested in a rigorous compliance management system lead by our full-time compliance department.
Americollect meets and maintains all laws and regulations set forth by the governing bodies of debt collection; including, but not limited to: The Fair Debt Collection Practices Act (FDCPA), The Fair Credit Reporting Act (FCRA), The Federal Trade Commission (FTC), The Consumer Financial Protection Bureau (CFPB), The Telephone Consumer Protection Act (TCPA), Dodd- Frank Act, Unfair, Deceptive or Abusive Acts or Practices (UDAAP), Gramm-Leach- Bliley Act (GLBA), Regulation E, United States Code (U.S.C), Health Insurance Portability and Accountability Act (HIPAA), state specific collection laws, Service Member’s Civil Relief Act (SCRA) and U.S Statutes at Large.
Our Ridiculously Nice collectors are trained and tested on the FDCPA before talking to their first consumer and annually thereafter. To establish compliance with all laws and regulations, our ridiculously nice collectors are monitored on all communication with consumers using Call Miner, call recording. Call Miner uses speech analytics to monitor every call for compliance. Our Ridiculously Nice Collector’s commission is directly linked to their compliance Key Performance Indicators (KPI).
Our Ridiculously Nice account review analysts (ARAs) are experienced in the intricacies of the e-OSCAR system which provides Americollect the ability to follow through with FCRA disputes and compliance within an average of 32 hours; upon receipt of the dispute. Our Ridiculously Nice account review analysts scrub all accounts for bankruptcy proceedings to protect both Americollect and our clients from violating Federal Bankruptcy Code.
Our Ridiculously Nice legal account specialist scrub Active Military Status to comply with the requirements of SCRA.
Our Ridiculously Nice internal auditing team develops, audits and maintains continuous compliance of Americollect’s physical and security system protocol in accordance with PCI DSS and SOC2 security controls.
Our Ridiculously Nice dialer only dials cell phone numbers where expressed permission has been received from the consumer; maintaining our TCPA compliance. Americollect uses a daily batch scrub that checks the phone ownership to ensure we are not calling cell phone numbers that have been reassigned. Calls are made with a human call initiation (HCI) which is a more compliant way to call a cell phone.
Our Ridiculously Nice software provides us with a system that ensures patient’s information is safe guarded with the highest protection needed. This assists us in maintaining the U.S. Statutes.
As a Ridiculously Nice medical collections agency, Americollect is knowledgeable in the HIPAA HITECH Act and have Business Associate Agreements for our clients and Subcontractor Agreements for our subcontractors.