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12 Tactics to Conflict Resolution

conflict resolution

In this webinar we will discuss usable tactics for dealing with difficult patient interactions and how you can successfully return the conversation to money, all while providing a Ridiculously Nice experience. Together we will break down each of the listed tactics and provide examples to help drive conversations with good service, while in control, all in a Ridiculously Nice way. This webinar is perfect for those in healthcare, revenue cycle, sales or business operations.

– Building a winning script
– Having energy!
– Tone/speed matters
– Don’t react emotionally
– Finding the root of the problem
– Offering options and find a solution
– Avoiding excessive holding
– Breaking down jargon to simpler terms
– Being honest and don’t make promises you can’t keep
– Controlling the rambler
– Building rapport
– Using assumptive statements


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The content provided in this communication (“Content”) is presented for educational and general reference purposes only. Americollect, Inc and/or AmeriEBO LLC either directly or indirectly through speakers, independent contractors, or employees (collectively referred to as “Americollect”) is providing this Content as a courtesy to be used for informational purposes only. The Contents are not intended to serve as legal or other advice. Americollect does not represent or warrant that the Content is accurate, complete, or current for any specific or particular purpose or application. This information is not intended to be a full and exhaustive explanation of the law in any area, nor should it be used to replace the advice of your own legal counsel. By using the Content in any way, whether or not authorized, the user assumes all risk and hereby releases Americollect from any liability associated with the Content.

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