In late April, the Washington Supreme Court issued a decision that impacts how collection agencies handle collection letters for hospital debt in Washington state. The court ruled in the case…
For healthcare providers, the telephone remains one of the main communication methods used for a variety of reasons. From appointments and reminders to collections calls, there are a myriad of…
A bill in Indiana that would promote charity care and impact bad debt collections has recently been referred to the House after passing the Senate. Indiana SB 85, introduced in…
After significant delays in 2025, the New York City Department of Consumer and Worker Protection (DCWP) adopted amendments to its debt collection rules with significant changes to when it was…
In late February the New York City Department of Consumer and Worker Protection announced the Stopping Harassment and Intimidation and Ensuring Lawful Debt (SHIELD) Collection Rule that will go into…
A bill has passed the Washington Senate and is currently in the House that would drastically reduce the interest rate for medical debt. Washington SB 5993 would cap medical debt…
Overview When Grady Memorial Hospital partnered with Americollect for Early Out to manage its self-pay accounts, leadership hoped to modernize the patient financial experience while improving recoveries. One year later,…
The Federal Trade Commission (FTC) recently released its Biennial Report to congress on the National Do Not Call Registry (DNC) and the numbers tell a story that Americans don’t want…
As electronic health records (EHR) system adaption continues to rise, Epic has become the most-utilized system. In fact, a Definitive Healthcare study shows that Epic is used in over 41-percent…
OverviewAs technology continues to advance, so do the ways patients want to use it. Text payments might be the next best thing for revenue recovery. While making phone calls to…
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