Payment Specialist

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Work Site Location: Onsite – 1851 S. Alverno Rd. Manitowoc, WI 54220


The Payment Specialist is responsible for applying and balancing payments according to consumer and business needs.  This position also collaborates with the Administrative Specialist who serves visitors by greeting and directing incoming phone calls.

An individual in this position must be able to successfully perform the duties and responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Description of the Work Environment

Our culture at Americollect is simple: have fun, work hard, demand improvement of yourself and your teammates, and respect others. These aren’t just words at Americollect. You’ll see this in action everyday. And you’ll be rewarded for it!
We offer competitive benefits including: insurance and flexible spending accounts (FSA), paid time off after only 30 days, retirement plans, casual dress code, flexible work schedules, and more. Americollect was named one of the best companies to work for in collections, nationwide every year from 2009-2018!


  • Works independently and collaboratively to apply and balance incoming payments in a timely manner.  Payments include ACHs, credit cards, checks and money orders.
  • Cross trains on a variety of different forms of payments which can include but is not limited to legal, insurance, probate, trustee, settlements, attorney, remittance and personal.
  • Balances and reconciles payments applied between multiple processing vendors.
  • Prepares client remittance, returns and reports for mailing.
  • Completes mid-month and month-end client reporting requirements.
  • Assists in the evaluation of decisions and results of the department in relation to current processes and postings. Recommends innovative approaches and procedures to continually improve efficiency of the department and organization.
  • Participates in support team meetings as well as organizational meetings.
  • Performs all duties above with the highest level of integrity and confidentiality.
  • All other duties as assigned

Preferred Qualifications

  • High School Diploma or equivalent required
  • Cash register experience preferred
  • Intermediate experience of Microsoft Office (Word, Outlook, and Excel)
  • Basic telephone skills
  • 10-key typing skills


  • Integrity
  • Accountability
  • Positive Attitude
  • Adaptability
  • Team Oriented
  • Consumer Needs, Assessments & Solutions

Working Environment

This is an office/call center environment with a moderate noise level. While performing the duties of this job, the employee is frequently sitting for long periods of time and typing, entering data and reading on a computer.

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