An individual in this position must be able to successfully perform the duties and responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Our culture at Americollect is simple: have fun, work hard, demand improvement of yourself and your teammates, and respect others. These aren’t just words at Americollect. You’ll see this in action everyday. And you’ll be rewarded for it!
Ability to type 45 words per minute
Basic knowledge of Microsoft Office Word, & Excel
Accountability: The responsibility to complete the tasks assigned, perform the duties required for the position, and be present for assigned shifts in order to fulfill or further the goals of our organization. In addition, taking responsibility for the outcomes resulting from choices, behaviors and actions.
Positive Attitude: To be positive when dealing with others, to believe in yourself, and to approach challenges with optimism.
Adaptability: Being flexible when changes are made, being open to new ideas and concepts, working independently and part of a team, and carrying out multiple tasks and/or projects.
Team Oriented: The process of working collaboratively with a group of people in order to achieve a goal by utilizing individual skills, giving/receiving constructive feedback, and understanding different points of view.
Consumer Needs, Assessments & Solutions: To accurately identify and meet consumer expectations by being responsive and adapting to consumer needs. Demonstrate ridiculously nice service, build relationships, create loyalty and satisfaction to ensure a competitive advantage in the collection industry.
This is an office/call center environment with a moderate noise level. While performing the duties of this job, the employee is frequently sitting for long periods of time and typing, entering data and reading on a computer.