Work Site Location: Onsite – 1851 S. Alverno Rd. Manitowoc, WI 54220
The responsibilities of this position is to enhance the Omni-Channel process, turn data into information, and information into insight. It is integral to inform our stakeholders with meaningful metrics, including visualizations, representation/participation in projects. Provide oversight for process flow for call, text, email, and all future channels. This role is also responsible for accurately identifying the priority of accounts and placing the right accounts in front of the PCSS and/or collectors The primary focus will be on AmeriEBO.
An individual in this position must be able to successfully perform the duties and responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Our culture at Americollect is simple: have fun, work hard, demand improvement of yourself and your teammates, and respect others. These aren’t just words at Americollect. You’ll see this in action everyday. And you’ll be rewarded for it!
We offer competitive benefits including: insurance and flexible spending accounts (FSA), paid time off after only 30 days, retirement plans, casual dress code, flexible work schedules, and more. Americollect was named one of the best companies to work for in collections, nationwide for 10 years in a row!
Other technical or professional requirements necessary to do the job
Integrity: The quality of being honest, fair, and having strong moral principles when making decisions and acting on behalf of Americollect.
Accountability: The responsibility to complete the tasks assigned, perform the duties required for the position, and be present for assigned shifts in order to fulfill or further the goals of our organization. In addition, taking responsibility for the outcomes resulting from choices, behaviors and actions.
Positive Attitude: To be positive when dealing with others, to believe in yourself, and to approach challenges with optimism.
Adaptability: Being flexible when changes are made, being open to new ideas and concepts, working independently and part of a team, and carrying out multiple tasks and/or projects
Team Oriented: The process of working collaboratively with a group of people in order to achieve a goal by utilizing individual skills, giving/receiving constructive feedback, and understanding different points of view.
Process Design & Development: The ability to process improve, develop new end to end procedures, and optimize existing processes that will create efficiencies, increase revenue, and/or maintain compliance.
Consumer Needs, Assessments & Solutions: To accurately identify and meet consumer expectations by being responsive and adapting to consumer needs. Demonstrate ridiculously nice service, build relationships, and create loyalty and satisfaction to ensure a competitive advantage in the collection industry.
This is an office/call center environment with a moderate noise level. While performing the duties of this job, the employee is frequently:
It is the policy of Americollect to give an equal opportunity to all qualified persons without regard for race, color, ethnicity, age, sex, sexual orientation, religion, national origin or any other characteristic protected under the law. To deny anyone the opportunity to contribute to our efforts for any reason other than capability to perform a job is an injustice not only to that individual, but to Americollect and the community as well. It is the intent and desire of Americollect that an equal opportunity be offered in employment, wages, promotions, benefits, and all other privileges, conditions, and terms of employment.