Account Review Specialist


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Full-time

Work Site Location: Onsite – 1851 S. Alverno Rd. Manitowoc, WI 54220

Summary

The Account Review Specialist supports other departments throughout the company. Reviews and investigates individual accounts. When reviewing these accounts, updates accounts as necessary and determine if data is relevant making sure that the most accurate information is readily available to help return more revenue to our clients.

An individual in this position must be able to successfully perform the duties and responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Description of the Work Environment

Our culture at Americollect is simple: have fun, work hard, demand improvement of yourself and your teammates, and respect others. These aren’t just words at Americollect. You’ll see this in action everyday. And you’ll be rewarded for it!

We offer competitive benefits including: insurance and flexible spending accounts (FSA), paid time off after only 30 days, retirement plans, casual dress code, flexible work schedules, and more. Americollect was named one of the best companies to work for in collections, nationwide every year since 2009!

  • e-Oscars
    • Review and respond to online disputes that are sent to Americollect via the e-Oscar website
    • Compare disputed information to our internal system
    • Determine/execute additional steps needed to resolve dispute
  • Bankruptcies
    • Process filings and notifications for Chapter(s) 7 and 13 bankruptcies
    • Process filings and notifications for Wisconsin Amortization of Debts (Chapter 128)
    • Prepare and filed proof of claims for Chapter(s) 13 and 128
  • Deceased Consumer Accounts
    • Verify the date of death for deceased consumers
    • Verify if there is a living responsible party
    • Prepare and file a probate claim against the deceased’s estate
  • AUD Removals
    • File AUD removals/updated through the e-Oscar website
  • Combine/Share
    • Determine responsible parties and combine separate debtor accounts into one account
    • Share individual accounts with other responsible parties
  • Email Consumers
    • Verify if we have consent to email a particular email address
    • Email various notices to consumers on request
  • Mail Returns
    • Process our returned notices
    • Search for new addresses
    • Resend returned notice

Education

  • High School Diploma or equivalent required

Experience

  • N/A

Licenses/Certifications

  • N/A

Technology/Equipment

  • Ability to type 45 words per minute
  • Basic knowledge of Microsoft Office, Word, Excel, and Outlook

Accountability

  • The responsibility to complete the tasks assigned, perform the duties required for the position, and be present for assigned shifts in order to fulfill or further the goals of our organization. In addition, taking responsibility for the outcomes resulting from choices, behaviors and actions.

Positive Attitude

  • To be positive when dealing with others, to believe in yourself, and to approach challenges with optimism.

Adaptability

  • Being flexible when changes are made, being open to new ideas and concepts, working independently and part of a team, and carrying out multiple tasks and/or projects.

Team Oriented

  • The process of working collaboratively with a group of people  in order to achieve a goal by utilizing individual skills, giving/receiving constructive feedback, and understanding different points of view.

Consumer Needs, Assessments & Solutions

  • To accurately identify and meet consumer expectations by being responsive and adapting to consumer needs. Demonstrate ridiculously nice service, build relationships, create loyalty and satisfaction to ensure a competitive advantage in the collection industry.

Working Environment

This is an office/call center environment with a moderate noise level. While performing the duties of this job, the employee is frequently sitting for long periods of time and typing, entering data and reading on a computer.

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