For the tenth consecutive year, Americollect has received the honor of being selected as a “Best Call Center to Work For” by insideARM. Americollect ranked #3 in the nation for large companies (150+ employees).
“Ten consecutive years is powerful evidence that Americollect is a great place to work,” stated Kenlyn T. Gretz, Americollect CEO. “I truly believe that a company that values culture attracts similar-minded people to work together. If you love work, then come to work with others that love work!”
The Best Call Center to Work For program was established by insideARM, the leading independent news and information provider for the Accounts Receivable Management industry, to celebrate excellence among call center work environments in customer care, collections, and outsourcing. It is administered by Best Companies Group, which conducts over 40 local, national, and industry “Best Places” programs each year.
Companies from across the U.S. participated in a two-part survey process to determine the Best Call Centers to Work For. The first part consisted of evaluating each nominated company’s workplace policies, practices, and demographics. The second part consisted of an employee survey to measure the employee experience. The combined scores determined the top companies and the final ranking. Best Companies Group managed the overall registration, survey and analysis process and determined the final rankings.
“This award is especially gratifying because they use an employee survey as a major part of the evaluation process,” stated Gretz. “Our culture is strongly rooted in fostering growth, learning, and success. We believe that if our co-workers are satisfied with and enjoy their jobs, company success will be inevitable.”
Americollect partners with healthcare systems nationwide operating two divisions: one serving as a hospital’s customer service team, and the other as a healthcare collection agency. They provide a better patient experience by being Ridiculously Nice.