Since 1964, Americollect has been providing healthcare collections from Manitowoc, WI. In 1999, Kenlyn Gretz purchased Americollect after 11 years of working as the company’s Collection Manager. The company was a small, 12 employee agency at that time, and has grown to over 340 team members serving more than 120 hospitals and 7,000 physicians.
Americollect operates in a state of the art, 37,000 square foot facility in Manitowoc, Wisconsin. The facility was built with the newest technology; creating highly efficient work environments for our team members. Americollect utilizes secure entrances and tracking systems, VOIP telephone system capabilities, internal secure wireless access points, redundant IT networking and TCPA (Telephone Consumer Protection Act) compliant dialers.
Americollect is consistently collecting more than other agencies by doing the UN-thinkable – being RIDICULOUSLY NICE. Our dialogue is a patient friendly approach for patients, clients and Americollect. Our friendly staff consistently draws compliments from patients and clients alike. Our clients are routinely impressed with the flexibility and suite of options they have with us. We look to grow with our clients and are always up for the challenge of “change.”
Americollect’s team members consistently (2009-2018) rank us as the Best Call Center to Work For according to InsideARM.com.
Americollect’s clients are surveyed using a Net Promoter Score (Referral Score) and we received a score of 71%, which is higher than Harley Davidson, Apple, Costco and Kohls for client’s who are eager to refer us. Americollect’s client retention rate has been 99% or greater the last 5 years.
Learn more about our Ridiculously Nice Collections.
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Top 10 Innovative Agencies is awarded by Collection Advisor Magazine. The national magazine serves the debt collection industry with magazines, email editions and videos focused on technology, compliance and best practices. Organizations are nominated by readers, peers and industry activists who feel nominees make an active decision to be forward-looking and recognize potentials for improvement in the field of collections.
For the 10th consecutive year, Americollect has been listed as a Best Call Center to Work For. In 2018, Americollect ranked #3 in the nation for large companies (150+ employees). Best Call Center to Work For was established by insideARM, the leading independent news and information provider for the Accounts Receivable Management industry, and is administered by Best Companies Group, which conducts over 40 local, national and industry “Best Places” programs each year.
For the 10th consecutive year in a row, Americollect has received the honor of being listed on the Inc. 5000 Fastest Growing Private Companies in America. For more than 35 years, Inc. has welcomed the fastest-growing private companies in America into a very exclusive club. On Average, the companies on the list have grown almost five-fold over the past three years; that’s a result most businesses can only dream of!
Americollect received the honor of winning the Large Business/Industry of the Year Award in 2017 and 2012. This award is presented by the Chamber of Manitowoc County.
The Neighborhood Development Award recognizes a business that has made a positive economic impact on the community of Manitowoc in employment growth and business growth, are active in community service and leadership, and have developed innovative efforts to adapt to marketplace change.
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