At Americollect,
we strive to eliminate complaints to our
clients, the Department of Financial Institutions
(DFI), and the Federal Trade Commission
(FTC).
In 2009, the DFI received only
4 complaints each about AMERICOLLECT.
In that time, we made 2,055,911 phone
attempts and sent over 410,965 notices.
That is one complaint per 616,719 communication
attempts.
2008: 3 complaints
2007: 3 complaints
2006: 5 complaints
2005: 5 complaints
2004: 4 complaints
In addition, the
FTC, which regulates the collection industry
nationally, only received five complaints
in 2009 about Americollect. Be assured
that will we treat your debtors with respect.
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Proactive
Approach:
Americollect
believes in being proactive in reducing
the number of complaints to our clients.
Americollect utilizes the following approaches
to reduce the amount of complaints:
- The Win-Win
Collection Concept
helps to create buy-in from the debtor.
When a debtor has a say in the negotiation,
they feel they have been heard.
- We use “second
voicing”,
which is the procedure our trained collectors
utilize to ask your debtor if they want
to talk to a supervisor before a supervisor
is demanded. This redirects potential
complaints back in-house, which allows
the debtor to feel heard.
- We ask
for verification
(only if needed) of the debt from our
clients (i.e. itemized statements) and
mail it to your debtors. This reduces
the stall of, “it wasn’t
me”.
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In the collection
industry, we understand complaints from
debtors will happen. All of our notices
are printed with the Department of Financial
Institution’s address and phone
number for debtors to file complaints.
If you have questions or concerns regarding
or our collectors, please feel free to
contact us at: collector@americollect.com
or
by phone at 1-800-838-0100
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