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Americollect Recognized as a Best Call Center to Work For Ten Years in a Row

For the tenth consecutive year, Americollect has received the honor of being selected as a “Best Call Center to Work For” by insideARM. Americollect ranked #3 in the nation for large companies (150+ employees).

“Ten consecutive years is powerful evidence that Americollect is a great place to work,” stated Kenlyn T. Gretz, Americollect CEO. “I truly believe that a company that values culture attracts similar-minded people to work together.  If you love work, then come to work with others that love work!”

The Best Call Center to Work For program was established by insideARM, the leading independent news and information provider for the Accounts Receivable Management industry, to celebrate excellence among call center work environments in customer care, collections, and outsourcing. It is administered by Best Companies Group, which conducts over 40 local, national, and industry “Best Places” programs each year.

Companies from across the U.S. participated in a two-part survey process to determine the Best Call Centers to Work For. The first part consisted of evaluating each nominated company’s workplace policies, practices, and demographics. The second part consisted of an employee survey to measure the employee experience. The combined scores determined the top companies and the final ranking. Best Companies Group managed the overall registration, survey and analysis process and determined the final rankings.

“This award is especially gratifying because they use an employee survey as a major part of the evaluation process,” stated Gretz. “Our culture is strongly rooted in fostering growth, learning, and success. We believe that if our co-workers are satisfied with and enjoy their jobs, company success will be inevitable.”

Americollect partners with healthcare systems nationwide operating two divisions: one serving as a hospital’s customer service team, and the other as a healthcare collection agency.  They provide a better patient experience by being Ridiculously Nice.

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Americollect Announces Employer Match to 529 College Savings Plan Offering

Americollect is now offering a 529 College Savings Plan to eligible employees and providing employer contributions through payroll deduction to those who participate.

A 529 plan is a qualified tax-advantage savings plan designed to encourage saving for future college expenses. 529 plans, legally known as “qualified tuition plans,” are sponsored by states, state agencies, or educational institutions and are authorized by Section 529 of the Internal Revenue Code. Contributions and earnings from 529 college savings plans are to be used for education-related expenses.

College is an investment in a child’s future. According to a study by Sallie Mae, 92% of parents believe their children will attend college, but only 57% are putting money away for their kids’ college fund.

By starting to save early, parents can help ease the financial burden for their child. It also helps to avoid taking on debt that can restrict a student’s ability to start on the right financial foot as a young adult. Starting a college savings for a child early in life helps instill the importance of saving money to buy something as opposed to relying on debt.

Americollect is partnering with Edvest to help their employees save for future college expenses and will match dollar for dollar up to $500 per employee per calendar year. Employees are eligible to receive employer contributions following 90 days of employment with the company.

“The addition of the 529 Savings Plan is another step in building our secondary education benefit bundle of Tuition Reimbursement and the Americollect Family Scholarship Fund,” said Kenlyn T. Gretz, Americollect President and CEO. “Our benefits offering reflects all the things we value as a company. And we value family. It is our culture.”

Americollect partners with healthcare systems nationwide. We operate two divisions: one serving as a hospital’s customer service team and the other as a healthcare collection agency. Our team provides a better patient experience by being Ridiculously Nice.

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Americollect Announced as Large Business of the Year by Chamber of Manitowoc County

Americollect was named the Large Business of the Year on Tuesday night at the 101st Annual Dinner and Meeting of The Chamber of Manitowoc County; which was held at the Holiday Inn in Manitowoc.

Americollect has experienced continued growth under Kenlyn T. Gretz’s leadership and has grown from 12 employees in 1999 to more than 250 employees today. “Our consistent growth over the years can be directly contributed to our hardworking team members at Americollect. Our team really shows passion for what they do. Team members work closely with patients to help them resolve their medical debt. They show compassion and understanding and are truly living out our Ridiculously Nice commitment,” stated Kenlyn T. Gretz, President and CEO of Americollect.

The culture at Americollect is another aspect of the company that plays a crucial role in their growth. “Our culture is very unique and it means a great deal to us. We put time and effort into the culture to ensure it is always being strengthened. We have a culture of passion. Passion for our work, and passion for the team that we work with,” stated Gretz. “Our culture is the glue of what keeps our company moving towards one common goal, helping others reach their goals of paying off their medical debt. Our culture is one of family and love.”

Americollect is currently on a mission to change the way collection agencies are viewed. Gretz stated, “By using our Ridiculously Nice approach we are demonstrating to patients, clients and others that we are here to help. It brings us joy to see patients reach their goals of making that last payment.”

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Kenlyn T. Gretz, Americollect CEO, featured in ACA International Daily

Kenlyn Chair-MAN-n-United-Way-Awards-95Kenlyn T. Gretz will lead efforts to raise money and find volunteers for United Way Manitowoc County, which focuses on improving education, income and health in its local communities.

Kenlyn T. Gretz, the president and CEO of Americollect, Inc., in Manitowoc, Wis., is serving as the 2015 United Way Manitowoc County Campaign Chairman and is helping lead the organization’s fundraising and community involvement efforts this year. Gretz accepted the post in April when he became a member of the United Way Board and will serve as campaign chairman through the official conclusion of the United Way campaign in March 2016.

As campaign chairman for United Way Manitowoc County, Gretz pledged a donation of $5,000 and is also focusing on reaching out to other individual donors, attending events of companies supporting United Way and getting a group of local CEOs together to embrace the organization’s corporate and leadership giving from a business sense.

“Together we can build a campaign to help United Way impact those families that need help,” Gretz said in his inaugural speech as campaign chairman. “You know that United Way is going to make sure that money is spent as wisely as possible with their impact model of giving.”

United Way is trying to raise $872,000 through the end of January.

“We think we can get there,” he said in an interview with the Manitowoc Herald Times. “We have a lot more businesses excited about getting engaged with the community, that’s really important. But I also think that what’s important is that the community is understanding the change United Way went through, which is more of a return on investment.”

United Way is using a Collective Impact Model requiring non-profit program organizations seeking financial support to write a grant and record for the money they are requesting, according to the article.

According to a news release from United Way, the organization’s grant dollars focus on three areas that build a strong community: education to assist children and youth in achieving their potential; income in order to promote financial stability and independence; and improving the health of youth and adults.

Last year, program partners received funds to improve children’s literacy, help adults find employment in the community and improve safety for victims of domestic violence, according to the Manitowoc Herald Times.

“The United Way Manitowoc County facilitates the collaboration of quality programs to make our community a better place to live,” Gretz said after his announcement as campaign chairman. “United Way deserves our ever-increasing respect as the nonprofit of choice to donate, to volunteer, and to look to as a champion in developing a county-wide approach of care, involvement, and giving.”

Americollect supports United Way through company volunteering and fundraisers and is continuing that support with Gretz as campaign chairman.

In April, company employees joined in the United Way Day of Caring/Comcast Cares Day to help create a community garden in Manitowoc.

On Sept. 26, the company has teams participating in the Caveman Adventure Run 5K obstacle course, which is one of the major fundraisers for United Way Manitowoc County.

Americollect started its fundraising for United Way before the organization’s official kickoff in August to help establish momentum for other companies and individuals in the community to extend their support. The company is a Pacesetter for United Way because of its model efforts in corporate and employee giving.

Follow ACA on Twitter @ACAIntl or Facebook for news and event updates. ACA’s LinkedIn Group includes news updates, member discussions, event promotions, jobs and more. Visit the group page and request to join today.

 

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Americollect named to top 5000 Companies by Inc magazine 2015

Manitowoc, WI – www.americollect.com

Americollect has been named to Inc. magazine annual Inc. 5000 ranking of America’s fastest growing private companies for the SEVENTH straight year. The list represents a comprehensive look at the most important segment of the economy—America’s independent-minded entrepreneurs. Additionally, Americollect is part of an elite group on the Inc 5000 Honor Role who have made the list at least five consecutive years.

“We are honored to be included in the list of Inc. 5000 companies recognizing the exceptional work our employees have done to qualify Americollect for this award. As a compassionate company, we are committed to innovation and efficiency, providing our clients and their patients the Ridiculously Nice experiences they have come to know and trust from our company,” said Americollect CEO, Kenlyn T. Gretz.

Americollect has grown significantly in the years measured by Inc. 5000 providing both income and employment opportunities in Wisconsin. Americollect once again expanded its current site in 2015 bringing it to 37,000 square feet and one of the largest employers in Manitowoc County, WI.

“Americollect is one of 62 Wisconsin companies that made this list and was ranked 3052 nationwide representing an 18% leap up the list from 2014. We love our location in this business-friendly lakeside community and we will continue to thrive, providing new jobs to residents in and around Manitowoc County,” stated Patty Check, Vice President & CFO of Americollect.

Visit online to see the full list at http://www.inc.com/profile/americollect

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Julie Bruckschen named to board for LAHRA

Julie Bruckschen, Team Development and Benefits Manager at Americollect, was inducted to the Board of Directors for LAHRA (Lakeshore Area Human Resources Association.  Julie’s Core Leadership Area (CLA) will include managing the certification study program of the  Human ReJulie photosource Certification Institute (HRCI) by encouraging and increasing the certified membership base.  Additionally, she will coordinate and conduct fundraising/charitable activities  for the Society of Human Resource Management Foundation while educating and promoting the foundation.

Julie Bruckschen has been with Americollect for over 10 years and has played an integral role in the growth and development of the company and its team mates.

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Shawn Gretz, VP of Sales, Hosts National Webinar

Shawn Gretz reShawn Office Shotcently hosted a webinar designed to assist not-for-profit hospitals and medical centers comply with the new requirements of the ACA (Affordable Care Act) to maintain their tax-exempt status.  Shawn discussed what the NEW Extraordinary Collection Actions are (and what are NOT considered ECAs), notification methods of “intended” ECAs, and offered suggestions for application periods and compliance policies.  As one attendee said: “Very nice job.  It re-energized us to get our FAP updated.  You guys ARE a Ridiculously Nice (and smart) agency 🙂 “

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Americollect, Inc. partners with Blood Center of Wisconsin for blood donations

Teenager’s Family Gives Thanks for Blood Donors
blood drive kidMilwaukee, Wis. — May 7, 2015 — Michael Christensen, 15, has always found a reason to be thankful, despite spending nearly his entire life battling leukemia.

Michael, and all recipients of life-saving blood donations, share their gratitude with employees at Americollect, Inc. who came together to enhance the lives of 123 people at their recent blood drive. Americollect, Inc. is a Manitowoc-based company that partnered with BloodCenter of Wisconsin for a blood drive on April 14-15. It was the first time a drive was held on-site, and 58 employees volunteered to help save the day for patients in their community. Kenlyn T. Gretz, President & CEO of Americollect, supports the local community through numerous volunteer activities, and now has added saving lives through blood donation to the list.

Michael Christensen was first diagnosed at age 3 and suffered two relapses. He received countless blood and platelet transfusions throughout his treatment. Last fall, Michael completed his treatment, went back to school, and played football on the South Milwaukee High School football team.

His parents, Beth and John, say their son’s ability to find the good in every situation has contributed to where he is today — healthy and happy, enjoying the life of a typical teen. But his newfound health would not be possible without gifts of blood and platelets from volunteer donors.

“We count blood donors among our many blessings,” Beth Christensen said. “Our appreciation for blood donors and BloodCenter of Wisconsin is beyond words.”

To learn more about the donation process or what happens to donated blood, visit www.bcw.edu or call BloodCenter of Wisconsin at 414-877-BE-A-HERO (877-232-4376). Anyone 16 or older who is in general good health and meets eligibility requirements is encouraged to donate blood. Parental consent is required for 16-year-olds to donate. The entire process takes about an hour. Donors should bring a photo ID that includes birth date.

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Americollect makes INC5000 for sixth straight year!

PattyAmericollect, Inc. announced it has been named to Inc. Magazine Annual Inc. 5000 ranking of America’s fastest growing private companies for the sixth straight year. The list represents a comprehensive look at the most important segment of the economy—America’s independent-minded entrepreneurs.

“Americollect is one of 70 Wisconsin companies that made the list, ranking 3709 nationwide.  We are now one of  908 companies on the Inc 5000 Honor Role having made the list six consecutive years.  We love our location in this business-friendly lakeside community and we will continue to thrive, providing new jobs to residents in and around Manitowoc County,” stated Patty Check, Vice President of Americollect.

2014 marks Americollect’s 50 year anniversary as a leading provider of collection services to the healthcare field.  Their Win-Win Collections strategy was developed to help clients recover the most money while treating their patients Ridiculously Nice.  For more information visit our website at www.americollect.com.

Founded in 1979 and acquired in 2005 by Mansueto Ventures, LLC, Inc. is the only major business magazine dedicated exclusively to owners and managers of growing private companies that delivers real solutions for today’s innovative company builders. Visit us online at www.inc.com.

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Random kindness snowballs at Americollect

Kenlyn Office Shot2
Kenlyn Gretz, President and CEO of Americollect in Manitowoc
September 30, 2014  Herald Times Reporter, Manitowoc

I believe that everyone is genuinely good and wants to be helpful whenever they have a chance, and often without thinking about it. It’s human nature. We all own this community. As an employer, we want to make Manitowoc County a better place to live. Is the place you work doing good?

Americollect celebrated it’s 50th anniversary this year and I wanted to do something special with the great team at Americollect. I’m a firm believer in giving back to the community and came up with the idea of doing 50 Random Acts of Kindness to celebrate our 50 years in business.

RAK’d, as it’s known by us now, is a simple concept. When out doing everyday activities, teammates who do random acts of kindness would record them on a survey and they’d be tracked until we hit the goal. A committee volunteered to keep the idea going throughout the year, generating excitement and continuity.

I have to admit, I wasn’t convinced that we’d get to 50 by year’s end. The committee had no doubt at all. And they were right. We’ve already hit that goal but we plan to keep going to see how many we can reach by the end of December.
Our plan was to get this going throughout the community. It’s actually come full circle, a bit, as we’ve received a few letters, phone calls, and actually were given back one of our RAK’d cards that we hand out when we do a random act.
You may have seen the movie “Pay it Forward.” Well, RAK’d is loosely based on that premise but not so much on a monetary premise. Sure, we’ve had teammates buy coffee for the car behind them at a local coffee shop and we’ve had a teammate buy lunch for a family at a local restaurant. But we’ve had many, many acts of kindness that involved assisting another person just by lending a helping hand. There has been lawn mowing, garbage to the curb, reaching groceries off high shelves for vertically challenged people, “clean up on aisle 5” at a local pet store, picking up gas for someone who ran out, and the list goes on.

Our biggest challenge with RAK’d has been getting our team to actually document their random acts. As I said, people naturally help others and once that deed is done just kind of move on. It’s really not thought about again. We continue to bring this up at our monthly team meetings as a reminder to slap yourself on the back for doing good. It’s been a lot of fun.

This fall, the committee has put together a group to do some Raking for RAK’d once the leaves drop. We’d like to help some seniors who could use some assistance with that autumn task. Although probably not a true “random” act, as there is some planning involved, their hearts and minds are in the right place for the original intent of this program. If you know a senior who could use this kind of help, give us a call.

As we’re coming into the winter months, don’t be surprised if you find snow cleared from your windshield and a card under your wiper. And if you do, don’t be afraid to pass it along.

Challenge your co-workers to see and do some good!

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