Patient Customer Service Specialist

 Extended Business Office Patient Customer Service Specialist

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Full-time

Number of Open Positions: 9

Summary

The purpose of the Patient Customer Service Specialist is to collect on behalf of our clients, as an extension of our client & to provide exceptional customer service while doing so. This position helps consumers understand their medical accounts, how insurance was handled, and how best to pay their medical debt. The role of the Patient Customer Service Specialist is primarily a dialing position and is fast paced, challenging and extremely rewarding.

An individual in this position must be able to successfully perform the duties and responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Description of the Work Environment:

Our culture at Americollect is simple: have fun, work hard, demand improvement of yourself and your teammates, and respect others. These aren’t just words at Americollect. You’ll see this in action everyday. And you’ll be rewarded for it!

We offer competitive benefits including: insurance and flexible spending accounts (FSA), paid time off after only 6 months, retirement plans, flexible work schedules, and more. 70% of the employees at Americollect are collectors. Americollect was named one of the best companies to work for in collections, nationwide, for 8 years running (2009-Present).

Expectations:

  • Make outbound phone calls and take inbound calls from patients to offer payment options and solutions to help them resolve their medical expenses while keeping our clients payment specifics and mission and vision statements in mind.
  • Note each phone call and conversation in our clients system. Additional documentation may be need based on the client.
  • Take payments using our client’s payment portals while complying with federal guidelines.
  • Comply with state and federal laws that govern our agency along with guidelines that govern our clients as well (HIPAA).
  • Take insurance information and forward to appropriate department.
  • Set goals to ensure personal growth by working with current team leader or manager.
  • Review accounts, phone calls, dialogue and receive feedback in a positive manor to help achieve your own personal goals.

Preferred Qualifications:

  • High School Diploma – Required
  • Insurance Knowledge – Preferred
  • Previous experience as a collector is a plus but not required, any additional training will be provided.
  • Previous insurance knowledge is preferred but not required.
  • Ability to keyboard 45 wpm. Excellent typing and talking skills.
  • CRCS certification is a plus, but not required

Competencies:

  • Integrity
  • Accountability
  • Positive Attitude
  • Adaptability
  • Team Oriented
  • Process Design & Development
  • Consumer Needs, Assessments & Solutions

Working Environment

This is an office/call center environment with a moderate noise level. While performing the duties of this job, the employee is frequently sitting for long periods of time and typing, entering data and reading on a computer.

Click here to apply

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