Work From Home Patient Customer Service Specialist


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Full-time

Work Site Location: Wisconsin

Summary

The primary objective of this position is to provide Ridiculously Nice customer service while working with patients on behalf of our clients, educating the patient on options available and assisting them in understanding and satisfying their medical expenses.

An individual in this position must be able to successfully perform the duties and responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Description of the Work Environment

Our culture at Americollect is simple: have fun, work hard, demand improvement of yourself and your teammates, and respect others. These aren’t just words at Americollect. You’ll see this in action everyday. And you’ll be rewarded for it!
We offer competitive benefits including: insurance and flexible spending accounts (FSA), paid time off after only 30 days, retirement plans, casual dress code, flexible work schedules, and more. Americollect was named one of the best companies to work for in collections, nationwide every year since 2009!

Expectations

  • Make outbound phone calls and take inbound calls from patients to offer payment options and solutions to help them resolve their medical expenses while keeping our clients payment specifics and mission and vision statements in mind.
  • Note each phone call and conversation in our clients system. Additional documentation may be need based on the client.
  • Take payments using our client’s payment portals while complying with federal guidelines.
  • Comply with state and federal laws that govern our agency along with guidelines that govern our clients as well (HIPAA).
  • Take insurance information and forward to appropriate department.
  • Set goals to ensure personal growth by working with current team leader or manager.
  • Review accounts, phone calls, dialogue and receive feedback in a positive manor to help achieve your own personal goals.

Training Process for Work From Home Patient Customer Service Specialist

In Office Classroom Training (First 30 Days) – Mondays through Fridays 8:30am-5pm

In Office Post-Classroom Training Schedule (Days 31 through 90) – Mondays through Thursdays from 9:30am-6pm and Fridays from 8am-4:30pm

*Specialists must meet a set of criteria before transitioning to in-home work arrangement. Approval for transition is to be approved by the employee’s Team Leader.

In Home Schedule (Days 91 and on) – Mondays through Thursdays from 9:30am-6pm and Fridays from 8am-4:30pm. Some travel to the office may be required on a monthly basis.

Preferred Qualifications

  • High School Diploma or equivalent required
  • Insurance knowledge is preferred
  • Certified Revenue Cycle Specialist certification (CRCS) is a plus
  • Ability to type 45 words per minute
  • Basic knowledge of Microsoft Office Excel, Word, and Outlook

Additional Requirements for Work From Home Patient Customer Service Specialist

  • Must reside within 45 miles of Americollect Headquarters in Manitowoc, Wisconsin.
  • High Speed Internet is required. Proof of current internet service will be needed. Please note that you will be asked to provide the following information to ensure you have all the proper requirements to work from home.
  • Ability to understand technology and have the ability to apply knowledge to trouble shoot basic issues
  • Work From Home is not an alternate for child care/dependent care. Must have separate accommodations for child and/or dependent care.
  • Must have a secure and private room separate from main living space with the ability to lock
  • May be required to work additional hours if directed by their manager during Inclement weather.

Competencies

  • Integrity
  • Accountability
  • Positive Attitude
  • Adaptability
  • Team Oriented
  • Consumer Needs, Assessments & Solutions

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It is the policy of Americollect to give an equal opportunity to all qualified persons without regard for race, color, ethnicity, age, sex, sexual orientation, religion, national origin or any other characteristic protected under the law. To deny anyone the opportunity to contribute to our efforts for any reason other than capability to perform a job is an injustice not only to that individual, but to Americollect and the community as well. It is the intent and desire of Americollect that an equal opportunity be offered in employment, wages, promotions, benefits, and all other privileges, conditions, and terms of employment.

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