Work From Home Patient Customer Service Specialist


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Full-time

Number of Open Positions: 5
Work Site Location: Onsite – 1851 S. Alverno Rd. Manitowoc, WI 54220

Summary

The primary objective of this position is to provide Ridiculously Nice customer service while working with patients on behalf of our clients, educating the patient on options available and assisting them in understanding and satisfying their medical expenses.

An individual in this position must be able to successfully perform the duties and responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Description of the Work Environment

Our culture at Americollect is simple: have fun, work hard, demand improvement of yourself and your teammates, and respect others. These aren’t just words at Americollect. You’ll see this in action everyday. And you’ll be rewarded for it!
We offer competitive benefits including: insurance and flexible spending accounts (FSA), paid time off after only 30 days, retirement plans, casual dress code, flexible work schedules, and more. Americollect was named one of the best companies to work for in collections, nationwide every year since 2009!

Expectations

  • Make outbound phone calls and take inbound calls from patients to offer payment options and solutions to help them resolve their medical expenses while keeping our clients payment specifics and mission and vision statements in mind.
  • Note each phone call and conversation in our clients system. Additional documentation may be need based on the client.
  • Take payments using our client’s payment portals while complying with federal guidelines.
  • Comply with state and federal laws that govern our agency along with guidelines that govern our clients as well (HIPAA).
  • Take insurance information and forward to appropriate department.
  • Set goals to ensure personal growth by working with current team leader or manager.
  • Review accounts, phone calls, dialogue and receive feedback in a positive manor to help achieve your own personal goals.

Training Process for Work From Home Patient Customer Service Specialist

Training for Work From Home Patient Customer Service Specialists will be held onsite at Americollect headquarters in Manitowoc until graduation (approximately 60 days) from the training program.

Preferred Qualifications

  • High School Diploma or equivalent required
  • Insurance knowledge is preferred
  • Certified Revenue Cycle Specialist certification (CRCS) is a plus
  • Ability to type 45 words per minute
  • Basic knowledge of Microsoft Office Excel, Word, and Outlook

Additional Requirements for Work From Home Patient Customer Service Specialist

  • Must reside within 45 miles of Americollect Headquarters in Manitowoc, Wisconsin.
  • High Speed Internet is required. Proof of current internet service will be needed. Please note that you will be asked to provide the following information to ensure you have all the proper requirements to work from home.
  • Ability to understand technology and have the ability to apply knowledge to trouble shoot basic issues
  • Work From Home is not an alternate for child care/dependent care. Must have separate accommodations for child and/or dependent care.
  • Must have a secure and private room separate from main living space with the ability to lock
  • May be required to work additional hours if directed by their manager during Inclement weather.

Competencies

  • Integrity
  • Accountability
  • Positive Attitude
  • Adaptability
  • Team Oriented
  • Consumer Needs, Assessments & Solutions

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