Support Team Specialist

Support Team Specialist

Click here to apply

The primary purpose is to apply and balance payments, enter new business, and prepare and reconcile client remittance, returns and reports. This position is also a backup for the Administrative Specialist.

Work Environment:

Our culture at Americollect is simple: have fun, work hard, demand improvement of yourself and your teammates, and respect others. These aren’t just words at Americollect. You’ll see this in action everyday. And you’ll be rewarded for it!

We offer competitive benefits including: insurance and flexible spending accounts (FSA), paid time off after only 30 days, retirement plans, casual dress code, flexible work schedules, and more. Americollect has been named one of the best companies to work for in collections, nationwide every year since 2009!

Essential Job Skills:

  • Apply, enter and balance payments such as ACH, credit cards, checks/money orders, and client data files.
  • Cross train on a variety of different forms of payments including legal, insurance, probate, trustee, settlements, attorney, remittance and personal.
  • Validate and balance payments from the cash register and the electronic deposit system.
  • Responsible for preparing the client remittance, returns and reports for mailing.
  • Running Midmonth End and Month End reports.
  • Create and validate new client reporting.
  • Track, review, and communicate resolutions from inaccurate processes and/or postings.

Preferred Qualifications

Education
High school diploma or equivalent

Experience/Training
1-2 years in account receivable preferred

Technology/Equipment

  • Microsoft Office certification preferred
  • Advanced knowledge of Microsoft Office (Word, Outlook, and Excel)

Competencies

  • Integrity
  • Accountability
  • Positive Attitude
  • Adaptability
  • Team Oriented
  • Process Design & Development
  • Consumer Needs, Assessments & Solutions

Working Environment

This is an office/call center environment with a moderate noise level. While performing the duties of this job, the employee is frequently sitting for long periods of time and typing, entering data and reading on a computer.

Click here to apply

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