Legal Account Specialist


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Full-time

Number of Open Positions: 1

Work Site Location: Onsite – 1851 S. Alverno Rd. Manitowoc, WI 54220

Summary

Primary responsibility includes reviewing accounts to determine eligibility for potential small claims action and/or wage garnishment to be referred to and handled by outside counsel. Maintains and supports company policies and procedures while meeting performance standards, maintaining customer satisfaction, and supporting team members by providing feedback for continual growth.

Description of the Work Environment

Our culture at Americollect is simple: have fun, work hard, demand improvement of yourself and your teammates, and respect others. These aren’t just words at Americollect. You’ll see this in action everyday. And you’ll be rewarded for it!

We offer competitive benefits including: insurance and flexible spending accounts (FSA), paid time off after only 30 days, retirement plans, casual dress code, flexible work schedules, and more. Americollect has been named one of the best companies to work for in collections, nationwide every year since 2009!

Expectations

An individual in this position must be able to successfully perform the duties and responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

  • Review referrals from attorney(s), employers, and/or client(s)
  • Utilize Excel reporting to gather account files and provide promptly to outside counsel
  • Utilize various resources to ensure referrals are comprehensive and promptly submitted to outside counsel
  • Communicate across departments, with outside counsel, and with involved parties such as client employers to ensure accounts are handled properly and to the highest quality
  • Serve as a resource and knowledge-base across departments and with involved parties, proactively discussing account details
  • Monitor accounts to ensure each reaches resolution in an accurate and timely manner, frequently communicating status updates to management
  • Participate in the department’s continuous improvement initiatives including training, call monitoring reviews, referral reviews, and providing feedback to team members for continual growth

Americollect does not directly file cases, it prepares & reviews referrals to and from outside counsel.

Preferred Qualifications

Education

  • High School Diploma or equivalent required

Experience/Training

  • 6 months collection experience preferred

Technology/Equipment

  • Ability to type 45 words per minute
  • Basic knowledge of Microsoft Office Word, Outlook, and Excel

Competencies

  • Integrity
  • Accountability
  • Positive Attitude
  • Adaptability
  • Team Oriented
  • Process Design & Development
  • Consumer Needs, Assessments & Solutions

Working Environment

This is an office/call center environment with a moderate noise level. While performing the duties of this job, the employee is frequently sitting for long periods of time and typing, entering data and reading on a computer.

Click here to apply

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