Inbound Customer Service Specialist


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Full-time

Work Site Location: Onsite – 1851 S. Alverno Rd. Manitowoc, WI 54220

Summary

Inbound Customer Service Team Specialists are responsible to support the team to ensure that account issues are resolved with patients and clients quickly and professionally. Great writing skills are required as most communication with our clients is via email. The Inbound Customer Service Specialist is responsible for clear communication so that it is a win-win for all parties involved.

Description of the Work Environment

Our culture at Americollect is simple: have fun, work hard, demand improvement of yourself and your teammates, and respect others. These aren’t just words at Americollect. You’ll see this in action everyday. And you’ll be rewarded for it!

We offer competitive benefits including: insurance and flexible spending accounts (FSA), paid time off after only 30 days, retirement plans, casual dress code, flexible work schedules, and more. Americollect has been named one of the best companies to work for in collections, nationwide every year since 2009!

Expectations

An individual in this position must be able to successfully perform the duties and responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

  • Must remain on dialer for the duration of your scheduled shift; any second screen tasks will be completed while waiting for next call on dialer
  • Work with patients to offer options, educate, and provide solutions to help them resolve their patient responsibility
  • Follow through with full circle communications with customer service team and client to avoid any open-ended details with patients
  • Set goals to ensure personal growth by working with current team leader or manager

Preferred Qualifications

Education

  • High School Diploma or Equivalent Required

Experience/Training

  • Medical Billing Background Preferred

Technology/Equipment

  • Basic knowledge of Microsoft Office Excel, Outlook, & Word
  • Ability to type 45 word per minute

Competencies

  • Integrity
  • Accountability
  • Positive Attitude
  • Adaptability
  • Team Oriented
  • Process Design & Development
  • Consumer Needs, Assessments & Solutions

Working Environment

This is an office/call center environment with a moderate noise level. While performing the duties of this job, the employee is frequently sitting for long periods of time and typing, entering data and reading on a computer.

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