Human Resources Generalist

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Number of Open Positions: 1

Work Site Location: Onsite – 1851 S. Alverno Rd. Manitowoc, WI 54220


Working closely with organizational leaders and human resources management, the Human Resources Generalist is responsible for performing human resources-related duties on a professional level in the following functional areas: recruitment/employment, benefits and compensation administration, employee relations, training, performance management, onboarding, policy implementation, and employment law compliance. This position understands core business objectives and how HR goals link to business and organizational performance.

Description of the Work Environment

Our culture at Americollect is simple: have fun, work hard, demand improvement of yourself and your teammates, and respect others. These aren’t just words at Americollect. You’ll see this in action everyday. And you’ll be rewarded for it!

We offer competitive benefits including: insurance and flexible spending accounts (FSA), paid time off after only 30 days, retirement plans, casual dress code, flexible work schedules, and more. Americollect has been named one of the best companies to work for in collections, nationwide every year since 2009!


An individual in this position must be able to successfully perform the duties and responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

  • Develops and executes recruitment strategies for exempt and nonexempt employees.Provides training, guidance, and an outlined process to support leaders through the recruitment life cycle. Facilitates the “Red Carpet Recruiting” experience for applicants, hiring leaders, and other recruitment partners.
  • Participates in benefits design and review processes supporting organizational talent acquisition and retention objectives, including vendor selection. Performs benefits administration and communication responsibilities to educate employees toward making well-informed decisions.
  • Interprets policies and procedures and applies judgment of applicant for the business, including advising leaders as necessary.  Assists in the development, implementation, and communication of policies and procedures, including the Employee Handbook.  Maintains records of policy changes.
  • Supports and empowers leaders through a wide variety of employee-relations situations, which includes coaching leaders to success.  Investigates complaints and other confidential issues related to the full employment life cycle.
  • Works independently and collaboratively on complex special projects in a variety of human resources functional areas including but not limited to recruitment and retention, learning and development, employee engagement, performance management, and reporting.
  • Participates in developing individual and department goals, objectives, and systems. This includes developing, maintaining and continuously improving processes for the HR team. This also includes serving as a coach and mentor to team members.
  • Maintains knowledge of legal requirements and government regulations affecting human resources and the organization.  Ensures policies, procedures, and reporting are in compliance.
  • Assists in the evaluation of reports, decisions, and results of department in relation to established goals supporting evidence-based decision making. Recommends innovative approaches, policies, and procedures to continually improve efficiency of the department and organization.
  • Participates in administrative staff meeting as well as organizational meetings and external training sessions and seminars as requested/needed.
  • Maintains company organization charts and the employee directory.
  • Performs all duties above with the highest level of integrity and confidentiality
  • All other duties as assigned

Preferred Qualifications


  • Bachelor’s Degree in Human Resources or business-related field, or relevant experience


  • 3 years of experience working in an HR Generalist Capacity or other similar HR-related role


  • Experience with databases, HRIS preferred

    Intermediate experience with Microsoft Office Excel, Outlook, and Word


  • PHR, SHRM-CP or other related designation preferred


  • Integrity
  • Accountability
  • Positive Attitude
  • Adaptability
  • Team Oriented
  • Process Design & Development
  • Consumer Needs, Assessments & Solutions

Working Environment

This is an office/call center environment with a moderate noise level. While performing the duties of this job, the employee is frequently sitting for long periods of time and typing, entering data and reading on a computer.

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