Work Site Location: Onsite – 1851 S. Alverno Rd. Manitowoc, WI 54220
The primary objective of the Customer Service Team Lead is to provide support, education and appropriate tools to ensure the production/processes are at the highest quality, meeting performance standards and client satisfaction while growing and providing support to direct staff.
Our culture at Americollect is simple: have fun, work hard, demand improvement of yourself and your teammates, and respect others. These aren’t just words at Americollect. You’ll see this in action everyday. And you’ll be rewarded for it!
We offer competitive benefits including: insurance and flexible spending accounts (FSA), paid time off after only 30 days, retirement plans, casual dress code, flexible work schedules, and more. Americollect has been named one of the best companies to work for in collections, nationwide every year since 2009!
An individual in this position must be able to successfully perform the duties and responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
3 – 5 years of leadership experience in call center/customer service enviroment preferred
This is an office/call center environment with a moderate noise level. While performing the duties of this job, the employee is frequently sitting for long periods of time and typing, entering data and reading on a computer.