Number of Open Positions: 1
Work Site Location: Onsite – 1851 S. Alverno Rd. Manitowoc, WI 54220
This position is responsible for the development, maintenance and analytics of company’s speech analytic tool. Data analyst responsibilities include conducting full lifecycle analysis to include requirements, activities and design. Data analyst will develop analysis and reporting capabilities. They will also monitor performance and quality control plans to identify improvements in alignment with organization’s business objectives and goals. Data Analyst will administer programming requirements to track performance metrics, continuous analyzing of recorded calls, identifying patterns and trends as well as communicating findings and proposing solutions to the organization.
Our culture at Americollect is simple: have fun, work hard, demand improvement of yourself and your teammates, and respect others. These aren’t just words at Americollect. You’ll see this in action everyday. And you’ll be rewarded for it!
We offer competitive benefits including: insurance and flexible spending accounts (FSA), paid time off after only 30 days, retirement plans, casual dress code, flexible work schedules, and more. Americollect was named one of the best companies to work for in collections, nationwide every year since 2009!
An individual in this position must be able to successfully perform the duties and responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Programming of performance metrics via speech analytics
Creates and maintains all reporting within the speech analytic tool
Data Analytics / Process Improvements
Speech Analytic Tool Administrator
This is an office/call center environment with a moderate noise level. While performing the duties of this job, the employee is frequently sitting for long periods of time and typing, entering data and reading on a computer.