Patient Customer Service Specialist

Patient Customer Service Specialist

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Full Time


The purpose of the Patient Customer Service Specialist is to collect on behalf of our clients, as an extension of our client & to provide exceptional customer service while doing so.  The  Patient Customer Service Specialist is a dialing position and is fast paced, challenging and extremely rewarding.

An individual in this position must be able to successfully perform the duties and responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Our culture at Americollect is simple: have fun, work hard, demand improvement of yourself and your teammates, and respect others. These aren’t just words at Americollect. You’ll see this in action everyday. And you’ll be rewarded for it!

We offer competitive benefits including: insurance and flexible spending accounts (FSA), paid time off after only 6 months, retirement plans, flexible work schedules, and more. 70% of the employees at Americollect are collectors. Americollect was named one of the best companies to work for in collections, nationwide, for 8 years running (2009-Present).

*We encourage you to apply even if you have a debt at Americollect.

Essential Job Duties:

  • Make outbound phone calls and take inbound calls from patients to offer payment options and solutions to help them resolve their medical expenses while keeping our clients payment specifics and mission and vision statements in mind.
  • Note each phone call and conversation in our clients system. Additional documentation may be need based on the client.
  • Take payments using our client’s payment portals while complying with federal guidelines.
  • Comply with state and federal laws that govern our agency along with guidelines that govern our clients as well (HIPAA).
  • Take insurance information and forward to appropriate department.
  • Set goals to ensure personal growth by working with current team leader or manager.
  • Review accounts, phone calls, dialogue and receive feedback in a positive manor to help achieve your own personal goals.


  • High School Diploma or equivalent
  • Previous experience as a collector is a plus but not required, any additional training will be provided.
  • Previous insurance knowledge is preferred but not required.
  • HIPAA Training
  • CRCS certification is a plus, but not required
  • Ability to keyboard 45 wpm
  • Excellent typing and talking skills. EBO requires documentation on multiple client systems.
  • Maintain a positive team player attitude
  • Bilingual Spanish/English is a plus but not required,
  • Hard working
  • Detail orientated
  • Excellent  listening skills
  • Sustain high level of confidentiality
  • Team player attitude
  • Professional demeanor
  • Pleasant phone voice
  • Outstanding customer service skills
  • Strong organizational skills
  • Ability to multi-task
  • Ability to work in a team environment
  • Follow Americollect/AmeriEBO’s ridiculously nice dialogue.


Monday-Thursday 8:30am – 6:00pm Friday Rotation 8:00am-12:00pm or 12:30pm-5:00pm


$11.00/Hour + Commission

Click here to apply