Bilingual Patient Customer Service Specialist (Spanish)

Bilingual Patient Customer Service Specialist(Spanish)

Compensation starting at $12 an hour plus commission!

Click here to apply

The purpose of the Bilingual Patient Customer Service Specialist (Spanish) is to collect on behalf of our clients, as an extension of our client and to provide exceptional customer service while doing so.  The Bilingual Patient Customer Service is a dialing position. It is fast paced, challenging, and extremely rewarding. An individual in this position will be responsible for assisting English- and Spanish-speaking consumers.

An individual in this position must be able to successfully perform the duties and responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Description of the Work Environment:

Our culture at Americollect is simple: have fun, work hard, demand improvement of yourself and your teammates, and respect others. These aren’t just words at Americollect. You’ll see this in action everyday. And you’ll be rewarded for it!

We offer competitive benefits including: insurance and flexible spending accounts (FSA), paid time off after only 6 months, retirement plans, flexible work schedules, and more. 70% of the employees at Americollect are collectors. Americollect was named one of the best companies to work for in collections, nationwide, for 8 years running (2009-Present).

Collectors who currently have or have had debt are able to understand consumers better. If you have a debt with Americollect we encourage you to apply.

Essential Job Skills:

  • Make outbound phone calls and take inbound calls from patients to offer payment options and solutions to help them resolve their medical expenses while keeping our clients payment specifics and mission and vision statements in mind.
  • Note each phone call and conversation in our clients system. Additional documentation may be need based on the client.
  • Take payments using our client’s payment portals while complying with federal guidelines.
  • Comply with state and federal laws that govern our agency along with guidelines that govern our clients as well (HIPAA).
  • Take insurance information and forward to appropriate department.
  • Set goals to ensure personal growth by working with current team leader or manager.
  • Review accounts, phone calls, dialogue and receive feedback in a positive manor to help achieve your own personal goals.


  • High School Diploma or equivalent
  • Previous experience as a collector is a plus but not required, any additional training will be provided.
  • Previous insurance knowledge is preferred but not required.
  • HIPAA Training
  • CRCS certification is a plus, but not required
  • Ability to keyboard 45 wpm
  • Excellent typing and talking skills. EBO requires documentation on multiple client systems.
  • Bilingual in both English and Spanish
  • Maintain a positive team player attitude
  • Hard working
  • Detail orientated
  • Excellent listening skills
  • Sustain high level of confidentiality
  • Team player attitude
  • Professional demeanor
  • Pleasant phone voice
  • Outstanding customer service skills
  • Strong organizational skills
  • Ability to multi-task
  • Ability to work in a team environment
  • Follow Americollect/AmeriE.B.O.’s Ridiculously Nice dialogue.

Click here to apply