Director of Information Technology

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Full-time

Number of Open Positions: 1
Work Site Location: Onsite – 1851 S. Alverno Rd. Manitowoc, WI 54220

Summary

Primary responsibility is monitoring and supporting the operation of the computer network including hardware, software, hosted and on premise servers, modems, firewalls.  Supports and maintains equipment within the company.

An individual in this position must be able to successfully perform the duties and responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Description of the Work Environment:

Our culture at Americollect is simple: have fun, work hard, demand improvement of yourself and your teammates, and respect others. These aren’t just words at Americollect. You’ll see this in action everyday. And you’ll be rewarded for it!

We offer competitive benefits including: insurance and flexible spending accounts (FSA), paid time off after only 30 days, retirement plans, casual dress code, flexible work schedules, and more. Americollect was named one of the best companies to work for in collections, nationwide every year since 2009!

Expectations:

  • Maintain 99.9% uptime of critical systems as defined by the company
  • Maintain up-to-date documentation of all passwords, network diagrams, licenses, and warranty contracts for all systems
  • Work with application team to size physical and virtual solutions to support their initiatives
  • Conduct ‘state of the network’ briefings to senior leadership to drive strategic goals from a technology stand point.
  • Strive to achieve 80% of time working on the advancement of network initiatives and 20% of time in support and troubleshooting
  • Implement and maintain a documented project process that includes budget, stakeholder, and cost projections for all projects over $2,500 in combined hardware and labor.
  • Remain current on technology trends through professional associations, webinars, and symposiums
  • Responsible for creating and implementing a Cyber Security policy that addresses both external and internal threats to the security of the organization.
  • Responsible for meeting customer compliance requirements as directed by the business, including SOC2.
  • Responsible for creating a Disaster Recovery Plan that includes periodic testing and reporting of results to senior leadership.
  • Responsible for creating and maintain IT Policy and Procedure documentation in accordance with state and federal laws.
  • Maintain a project schedule and achieve an 80% accuracy rate for both budget and delivery projections.
  • Lead the IT steering committee initiative to promote IT engagement and visibility within the organization

Preferred Qualifications:

Education or Experience:

  • Bachelor degree in related Information Technology field – Preferred
  • Minimum 5 years working in IT Management role.
  • Service industry ( call center ) experience preferred

IT Technology/Equipment Knowledege:

  • Advanced knowledge of Microsoft Office Excel, Outlook, and Word
  • Microsoft Active Directory
  • Telecommunications design experience specifically voice circuit design and failover
  • Scripting (e.g. Powershell, Batch files, Linux scripting)
  • Hardware devices such as servers, desktop, LCD’s, printers, laptops.
  • Microsoft products such as SQL, Exchange, Windows (Server versions), Office.
  • Virtualization Technologies (VMware)
  • Information security best practices
  • Storage Platforms (Netapp)

Licenses/Certficiates:

  • Microsoft MCSE preferred
  • Cisco CCNP preferred

Competencies:

  • Integrity
  • Accountability
  • Positive Attitude
  • Adaptability
  • Leadership
  • Team Oriented
  • Process Design & Development
  • Consumer Needs, Assessments & Solutions

Working Environment

This is an office/call center environment with a moderate noise level. While performing the duties of this job, the employee is frequently sitting for long periods of time and typing, entering data and reading on a computer.

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