Client Relations Specialist

 Client Relations Specialist

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Full-time

Number of Open Positions: 1

Work Site Location: Onsite – 1851 S. Alverno Rd. Manitowoc, WI 54220

Summary

A Client Relations Specialist is responsible to be the key contact for our clients to resolve daily inquires while creating positive experiences and developing a trusting, long term relationship and to validate eligibility, check claims status and assist with the submission of medical claims to insurance carriers.  Submission can include but not limited to communicating with or providing our clients with accurate insurance information to file to insurance carriers or the actual typing and filing on behalf of the medical provider.  This position also acts as a liaison for our consumers to assist in the resolution regarding account balances listed by their providers.

An individual in this position must be able to successfully perform the duties and responsibilities listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Description of the Work Environment:

Our culture at Americollect is simple: have fun, work hard, demand improvement of yourself and your teammates, and respect others. These aren’t just words at Americollect. You’ll see this in action everyday. And you’ll be rewarded for it!

We offer competitive benefits including: insurance and flexible spending accounts (FSA), paid time off after only 6 months, retirement plans, flexible work schedules, and more. 70% of the employees at Americollect are collectors. Americollect was named one of the best companies to work for in collections, nationwide, for 8 years running (2009-Present).

Expectations:

  • Verbal and written communication for the resolution of clients, consumers, and insurance companies related inbound phone calls, emails and web messages
  • Review, investigate, take appropriate action and complete all tasks on accounts when referred to the Client Relations Department.
  • Validate and ensure all legal and compliance requirements are followed and completed.
  • Act as a liaison between our clients and the consumer to resolve inquiries professionally and in a timely manner.
  • Training of Client Relations Department/Client or Insurance processes and providing feedback to other departments within the company.
  • Responsible for the assistance and completion of new client set up and on boarding.
  • Responsible for the resolution of insurance related inbound phone calls received from clients, insurance companies, consumers or any ancillary parties

Preferred Qualifications:

  • High School Diploma – Required
  • Medical Terminology – Preferred
  • Medical office experienced – Preferred
  • Ability to keyboard 45 wpm.
  • CRCS certification- Preferred
  • Microsoft Office – Required
  • Basic telephone skills
  • Detailed Oriented
  • Capability to multitask
  • Ability to learn quickly and work with multiple systems
  • Exhibits team attitude and willingness to work with others
  • Potential to learn and grow
  • Professional/excellent communication skills

Schedule:

9:30AM – 6:00PM Monday – Friday

Pay:

$12.25 per hour – varies based on experience

Competencies:

  • Integrity
  • Accountability
  • Positive Attitude
  • Adaptability
  • Team Oriented
  • Process Design & Development
  • Consumer Needs, Assessments & Solutions

Working Environment

This is an office/call center environment with a moderate noise level. While performing the duties of this job, the employee is frequently sitting for long periods of time and typing, entering data and reading on a computer.

Click here to apply

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